To Meeting Agendas & Minutes - Current Action Items - Back to Projects Board Overview
Table of Contents
To Meeting Agendas & Minutes - Current Action Items - Back to Projects Board Overview
Table of Contents
6.1 Reorganization support |
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Reorganization support; new structure and teams; splitted to Triage / Support Engineers |
done |
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New system for support - OTRS |
done |
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{+} |
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Documentation OTRS (set-up data processing etc.) |
started |
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{+} |
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Documentation Support Procedures |
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{0} |
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... |
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6.2 Support |
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Appointing new Support Engineers, Werner Dworak, Javier Fernandez Almirall, and Nicholas Bebout |
2009-11-19 |
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Appointing new Support Engineers, Werner Dworak |
2009-11-19 |
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Appointing new Support Engineers, Javier Fernandez Almirall |
2009-11-19 |
{0} |
ABC open |
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Appointing new Support Engineers, Nicholas Bebout |
2009-11-19 |
{0} |
ABC open |
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Appoint Michael Tänzer as Support Engineer |
2010-01-08 |
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Appoint Wolfgang Kasulke as Support Engineer |
2010-01-08 |
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Appoint Martin Schulze as Support Engineer |
2010-01-08 |
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Appointment new support teamleader Michael Tänzer |
2010-02-26 |
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Support Engineer changes as requested by Michael. Accept Joost Steijlen, remove Martin Schulze |
2010-03-13 |
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Appointment Dominik George as Support Engineer |
2010-07-03 |
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Appointment Marcus Mängel as Support Engineer |
2011-02-13 |
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6.3 Triage |
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New Member Dominik George |
2010-02-04 |
2010-07-03 |
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New Member Marcus Mängel |
2010-09-30 |
2011-02-13 |
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New Member Stefan Brünig |
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New Member Fabian Knopf |
2011-01-15 |
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Notes
Info Support Team -- activities, participants, how-tos, faqs
Info Support Triage
Info The Role of Support Engineer Team is to fix support problems, Manual
Status
Back to Projects Board Overview
OverviewProjectsBoard/Support (last edited 2011-06-27 19:54:03 by MarcusMängel)
