• Arbitrations
• a20100606.1

• Case Number: a20100606.1
• Status: running
• Claimants: Mario K
• Respondents: CAcert

• Case Manager: SebastianKueppers

• Arbitrator: BernhardFröhlich

• Date of arbitration start: 2011-01-16
• Date of ruling: 2011-01-26
• Case closed: 2011-01-26
• Complaint: please delete my account
• Relief: TBD

Before: Arbitrator BenrhardFröhlich (A), Respondent: CAcert (R), Claimant: Mario K (C), Case: a20100606.1

History Log

• 2010-05-28 (issue.c.o) case s20100528.207

• 2010-06-15 (UlrichSchroeter): added to wiki, request for CM / A

• 2010-01-16 BernhardFröhlich: I will take this case as Arbitrator, SebastianKueppers will be Case Manager

• 2011-01-24 (A): Sent mail to support to check the account. If no certificates were created or all have expired before October 24 2010, the account shall be deleted.

Discovery

• Assurance Points are below 100
• From OTRS recorded communication it can be assumed that C has confirmed his request.
• Support reports no certificates issued

Ruling

Since the account has not given any Assurances and has not issued any certificates, there is only a minor risk that terminating the CCA with the user will cause any problems.

The account shall be deleted and the CCA of the user shall be terminated.

Execution

• 2010-01-25 Support confirms that the account has not issued any certificates and has been deleted.
• 2010-01-26 (A): Wrote informational mail to C
• 2010-01-26 (A) The case is closed now.

Similiar Cases

see also: Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request

• CategoryArbitration

• CategoryArbCaseAccountDelNonAssurer