• Arbitrations
• a20100519.1

• Case Number: a20100519.1
• Status: closed
• Claimants: Christoph H
• Respondents: CAcert

• Case Manager: SebastianKueppers

• Arbitrator: BernhardFröhlich

• Date of arbitration start: 2011-01-16
• Date of ruling: 2011-08-29
• Case closed: 2011-08-29
• Complaint: Please remove my Account and revoke all my certs
• Relief: Remove Account

Before: Arbitrator BernhardFröhlich (A), Respondent: CAcert (R), Claimant: Christoph H (C), Case: a20100519.1

History Log

• 2010-05-19 (issue.c.o) case s20100519.107

• 2010-06-15 (UlrichSchroeter): added to wiki, request for CM / A

• 2011-01-16 BernhardFröhlich: I will take this case as Arbitrator, SebastianKueppers will be Case Manager.

• 2011-01-18 (A): Sent initial mail, asking for confirmation of request.
• 2011-01-19 C replies and confirms the request.
• 2011-08-26 (A): Requesting usual information from Support
• 2011-08-27 Support reports: No Assurance Points, no certificates issued
• 2011-08-27 (A): Asked support to re-check the account since C explicitly mentioned issued certificates
• 2011-08-28 After double checking Support confirms: no certificates issued

Discovery

• Assurance Points are below 100
• From case filing it can be assumed that certificates have been created with the account.
• Support cannot find any certificates

Ruling

The user has not created any certificates for his account and has not received any Assurance Points. In accordance to the standard procedure I rule that the account shall be anonymized using DeleteAccountProcSEv3 and the CCA of the Claimant is terminated immediately.

Execution

• 2011-08-29 (A): Request to anonymize account sent to support
• 2011-08-29 (A): Notification mail sent to Claimant
• 2011-08-29 Support confirms execution of ruling
• 2011-08-29 The case is closed now

Similiar Cases

see also: Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request

• CategoryArbitration

• CategoryArbCaseAccountDelNonAssurer