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The Training Course for Case Managers and Arbitrators

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Lesson 60 - Appointment of Case Managers and Arbitrators

• Every Community member can nominate Arbitrators

• The Arbitration Team appoints "dedicated Case Managers"¹. One typical case of a dedicated Case Manager is a potential future Arbitrator.

• Arbitrators are appointed by Board motions.

• The list of active Case Managers and Arbitrators will be update on the Wiki page List of Arbitrators and Case Managers

• At the time Dispute Resolution Policy was written Case Managers were Support-Engineers. In the meanwhile, after the Support crisis in November 2009, practice has moved to pickup Case Managers from the Arbitration Team. So every Arbitrator is also a potential Case Manager. But Case Managers aren't directly Arbitrators. They have to undergo the Boards appointment procedure first.

Steps for nomination

1. stay in contact with the nominee
2. send nomination to cacert-board@list
3. one arbitrator should confirm the nomination proposal / two arbitrators should confirm the nomination proposal if not sent by an arbitrator
4. nominee should confirm his nomination proposal
5. board has to start a motion
6. initiator of the nomination proposal should send the result to the nominee
7. initiator should trigger the next steps for the appointed Case Manager / Arbitrator to the nominee, to start with a request for @cacert.org email address (see next block)

What to do when appointed as Case Manager or Arbitrator

1. Request a @cacert.org mail address: Contact mail admin of infrastructure team, email-admin@c.o
   forward response to step #3 OTRS admins and step #4 mailing list admins
   More information about Email setup can be found on Community Email

2. Get a certificate for the @cacert.org address. All communication by an Arbitrator or Case Manager should be digitally signed!

3. Get an account for OTRS from IssueAdmin or Support Team Leader, currently Joost Steijlen

4. Get an account for the WiKi from wiki-admin@cacert.org

5. Subscribe to the relevant mailing lists Arbitration Mailing List and Disputes Mailing List (email to lists-admin@c.o)

6. If not already present, add your entry to the List of Arbitrators, maybe add a personal page to the Wiki

7. DRO or mentor shall add the new member to Wiki ACL group ArbitrationGroup

8. Write an introduction to Arbitration mailing list and ask for an experienced arbitrator to coach you through your first cases.
9. Optional: connect to IRC.cacert.org, channel: #arbteam for live communications with other arbitrators and case managers

Questions

Footnotes

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