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Support / Training
A Becoming Support Member
General Information
Roles in support Support Team
B Tasks of Triage
New Points Calculation (Thawte Points revokation)
C Tasks of SE
Name change or removal of middle names and suffixes by request of user following the PoN New part for removing suffix
Delete Accounts with no Assurances and all certificates expired
NB For the precedent cases Password recovery with Assurance, Revoke assurance within short timespan, Removal of middle name and Removing post from a CAcert mailing list the ticket number need to be entered after finishing a request.
New Points Calculation (Thawte Points revocation)
CCA violation during support process
D Tasks of Support Team Leader
E Technical information
F Support Team internal
Internal (only for Support team member, Private Part)