. To '''[[Brain/CAcertInc/Committee/MeetingAgendasAndMinutes| Meeting Agendas & Minutes]]''' - '''[[Brain/CAcertInc/Committee/ActionItems|Current Action Items]]''' - ''' Back to [[OverviewProjectsBoard|Projects Board Overview]]''' ---- Table of Contents <> ---- ## <> == 6.1 Reorganization support == ||'''6.1 Reorganization support'''|| {*} || ||<60%> Reorganization support; new structure and teams; splitted to Triage / Support Engineers ||<15%> done ||<10%> ||<4%> (./) ||<7%> ||<4%> || || New system for support - OTRS || done || || {+} || || || || Documentation OTRS (set-up data processing etc.) || started || || {+} || || || || Documentation Support Procedures || || || {0} || || || || ... || || || || || || == 6.2 Support == ||'''6.2 Support'''|| {*} || || Appointing new Support Engineers, Werner Dworak, Javier Fernandez Almirall, and Nicholas Bebout || [[https://community.cacert.org/board/motions.php?motion=m20091111.1|m20091111.1]] || 2009-11-19 || || || || || Appointing new Support Engineers, Werner Dworak || [[https://community.cacert.org/board/motions.php?motion=m20091111.1|m20091111.1]] || 2009-11-19 || (./) || || || || Appointing new Support Engineers, Javier Fernandez Almirall || [[https://community.cacert.org/board/motions.php?motion=m20091111.1|m20091111.1]] || 2009-11-19 || {0} || ABC open || || || Appointing new Support Engineers, Nicholas Bebout || [[https://community.cacert.org/board/motions.php?motion=m20091111.1|m20091111.1]] || 2009-11-19 || {0} || ABC open || || || Appoint Michael Tänzer as Support Engineer || [[https://community.cacert.org/board/motions.php?motion=m20091224.1|m20091224.1]] || 2010-01-08 || (./) || || || || Appoint Wolfgang Kasulke as Support Engineer || [[https://community.cacert.org/board/motions.php?motion=m20091224.2|m20091224.2]] || 2010-01-08 || (./) || || || || Appoint Martin Schulze as Support Engineer || [[https://community.cacert.org/board/motions.php?motion=m20091224.3|m20091224.3]] || 2010-01-08 || (./) || || || || Appointment new support teamleader Michael Tänzer || [[https://community.cacert.org/board/motions.php?motion=m20100222.1|m20100222.1]] || 2010-02-26 || (./) || || || || Support Engineer changes as requested by Michael. Accept Joost Steijlen, remove Martin Schulze || [[https://community.cacert.org/board/motions.php?motion=m20100309.1|m20100309.1]] || 2010-03-13 || (./) || || || || Appointment Dominik George as Support Engineer || [[https://community.cacert.org/board/motions.php?motion=m20100625.1|m20100625.1]] || 2010-07-03 || (./) || || || || Appointment Marcus Mängel as Support Engineer || [[https://community.cacert.org/board/motions.php?motion=m20110213.1|m20110213.1]] || 2011-02-13 || (./) || || || || ... || || || || || || == 6.3 Triage == ||'''6.3 Triage'''|| || || New Member Dominik George || 2010-02-04 || 2010-07-03 || || || || || New Member Marcus Mängel || 2010-09-30 || 2011-02-13 || || || || || New Member Stefan Brünig || || || || || || || New Member Fabian Knopf || 2011-01-15 || || || || || || ... || || || || || || . '''Notes''' . m20091111.1 - FURTHER RESOLVED, that these three individuals are sufficiently trustworthy by the board that a full background check may be delayed until manpower allows for it to be conducted by an arbitrator (Support Engineers, Werner Dworak, Javier Fernandez Almirall and Nicholas Bebout). . Info [[Support/Team|Support Team -- activities, participants, how-tos, faqs]] . Info [[Support/Triage|Support Triage]] . Info [[Support/SE|The Role of Support Engineer Team is to fix support problems]], [[Support/SE/Manual|Manual]] . Info [[Brain/Support/TeamLeader|Support Team Leader's stuff]] . '''Status''' . m20091111.1 - is this still pending? . Overview SE-team members could be found where? . Overview support team members could be found where? ---- ''' Back to [[OverviewProjectsBoard|Projects Board Overview]]''' ---- . CategoryProjects . CategorySupport