* Case Number: a20160827.1 * Status: pre-arbitration by iCM * Claimant: Piet S. * Respondent: to be identified (assurer of a member or CAcert) * initial Case Manager: EvaStöwe * iCM2 takeover at 2018-11-05: BernhardFröhlich * Case Manager: name case manager * Arbitrator: name arbitrator * Date of arbitration start: 201Y-MM-DD * Date of ruling: 201Y-MM-DD * Case closed: 201Y-MM-DD * Complaint: Incorrect middle name of account with 50 AP * Relief: 1. correction of the typo in the name of the member so that the name parts in the account match those on the ID of the member 2. a notification sent out to the Assurers who assured the member to inform them about the problem - assuming there aren't any signs of intentional wrong doing on their part. Before: Arbitrator name arbitrator (A), Respondent: to be identified (assurer of a member or CAcert) (R), Claimant: Piet S (C), Case: a20160827.1 <> == History Log == . 2016-08-27 (issue.c.o): case [s20160827.33] . 2016-08-27 (iCM): added to wiki . 2016-08-28 (iCM): notified C about case, asks C about relief and respondents . 2016-08-28 (C): clarification about relief . 2016-13-09 (iCM2): support provides ticket of the account owner, requesting to correct his middlename ticket number [s20160822.171] == Private Part == * '''Link to Arbitration case [[Arbitrations/priv/a20160827.1|a20160827.1 (Private Part)]], Access for (CM) + (A) only''' ## ==> INCLUDE SECTION BOT <> ## <== INCLUDE SECTION EOT ==== EOT Private Part ==== == Dispute == === Original Dispute by Piet S === {{{ [At an event] I tried to assure member [a members full name] on [date] and then noticed he has an incorrect middle name recorded in his account. In his account his middle name is stated as [...er...], but his ID states his middle name as [...re...]. The member has confirmed to me that the middle name currently in his account is wrong and that he already has submitted a request to Support to have it changed from [...er...] into [...re...]. The member claims to have 50 AP handed out to him already and therefore is unable to make the required change himself. Regards, Piet S[...] }}} === Clarification of Relief by Piet S === {{{ The relief I seek is: + correction of the typo in the name of the member so that the name parts in the account match those on the ID of the member + a notification sent out to the Assurers who assured the member to inform them about the problem - assuming there aren't any signs of intentional wrong doing on their part. }}} ## You may remove unneeded sections at your discretion... == Discovery == == Elaboration == == Ruling == == Execution == == Similiar Cases == ## || [[Arbitrations/a20YYMMDD.n|a20YYMMDD.n]] || [[Arbitrations/a20YYMMDD.n|]] || to do ---- . CategoryArbitration . [[CategoryArbCaseAccountDataDoB]]