• Arbitrations
• a20131205.1

• Case Number: a20131205.1
• Status: closed
• Claimants: Martin W
• Respondents: CAcert

• Initial Case Manager: EvaStöwe

• Case Manager: UlrichSchroeter

• Arbitrator: EvaStöwe

• Date of arbitration start: 2013-12-05
• Date of ruling: 2013-12-05
• Case closed: 2013-12-05
• Complaint: Mistake with Assurance
• Relief: TBD

Before: Arbitrator EvaStöwe (A), Respondent: CAcert (R), Claimant: Martin W (C), Case: a20131205.1

History Log

• 2013-12-05 (issue.c.o) case [s20131204.102]
• 2013-12-05 (iCM): added to wiki, request for CM / A
• 2013-12-05 (A): I'll take care of this case and chose Urlich Schröter as CM
• 2013-12-05 (Support): Assurance was issued at 2013-12-03 21:02:03 (VoIP)
• 2013-12-05 (A): Temporarly dismissed back to Support, closed case

Original Dispute, Discovery (Private Part) (optional)

• Link to Arbitration case a20131205.1 (Private Part), Access for (CM) + (A) only)

EOT Private Part

Discovery

• In original dispute C claimed that he had filed an assurance with wrong meeting date into the system at monday (2013-12-02) evening.
• The original dispute was issued at 2013-12-04 21:56:49 UTC.
• Assurance was issued at 2013-12-03 21:02:03 UTC+01 according to Support.
• Mistake was only about date of f2f-meeting and not about DoB or names.

• Case fits a20101016.1 which allowes support to handle cases after precedents a20100210.2, even when the time after an assurance was filed is not exactly in the 24h range of the precedents case.

  • ruling of a20101016.1:

    [snip] 
    One question that has been answered in precedents case a20100210.2 has a 24 hours "limitation".
    
        This limitation is about to say, that the "short time frame" that is spotted on in SM means
            not 1 month
            not 1 week
            it means about a dayrange 
    [/snip]

• (note by Supervising Arbitrator)
  • Who transfered this case to Arbitration? What's about SE training? (discovered from arbitration/support liason)

Quick Ruling

• Case fits a20101016.1 and can be handled by Support directly. I temporarly dismiss this case back to Support.

Cologne, 2013-12-05

Execution

• 2013-12-05 (Support): executed the assurace revokation following the releaxed version of precedent case a20100210.2.

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