* Case Number: a20131205.1
  * Status: closed
  * Claimants: Martin W
  * Respondents: CAcert
  * Initial Case Manager: EvaStöwe
  * Case Manager: UlrichSchroeter
  * Arbitrator: EvaStöwe
  * Date of arbitration start: 2013-12-05
  * Date of ruling: 2013-12-05
  * Case closed: 2013-12-05
  * Complaint: Mistake with Assurance

  * Relief: TBD

Before: Arbitrator EvaStöwe (A), Respondent: CAcert (R), Claimant: Martin W (C), Case: a20131205.1


== History Log ==
 . 2013-12-05 (issue.c.o) case [s20131204.102]
 . 2013-12-05 (iCM): added to wiki, request for CM / A
 . 2013-12-05 (A): I'll take care of this case and chose Urlich Schröter as CM
 . 2013-12-05 (Support): Assurance was issued at 2013-12-03 21:02:03 (VoIP)
 . 2013-12-05 (A): Temporarly dismissed back to Support, closed case

== Original Dispute, Discovery (Private Part) (optional) ==

## . '''''Add a private part to this case file or remove this section from case file'''''

 * '''Link to Arbitration case [[Arbitrations/priv/a20131205.1|a20131205.1 (Private Part)]], Access for (CM) + (A) only)''' 

## ==> INCLUDE SECTION BOT
<<Include(Arbitrations/priv/a20131205.1)>>  
## <== INCLUDE SECTION EOT



==== EOT Private Part ====

== Discovery ==
 * In original dispute C claimed that he had filed an assurance with wrong meeting date into the system at monday (2013-12-02) evening.
 * The original dispute was issued at 2013-12-04 21:56:49 UTC.
 * Assurance was issued at 2013-12-03 21:02:03 UTC+01 according to Support.
 * Mistake was only about date of f2f-meeting and not about DoB or names.
 * Case fits [[Arbitrations/a20101016.1|a20101016.1]] which allowes support to handle cases after precedents [[Arbitrations/a2010100210.2|a20100210.2]], even when the time after an assurance was filed is not exactly in the 24h range of the precedents case.
  * ruling of a20101016.1:
  {{{
[snip] 
One question that has been answered in precedents case a20100210.2 has a 24 hours "limitation".

    This limitation is about to say, that the "short time frame" that is spotted on in SM means
        not 1 month
        not 1 week
        it means about a dayrange 
[/snip]
}}}

 * (note by Supervising Arbitrator)
  . Who transfered this case to Arbitration? What's about SE training? (discovered from arbitration/support liason)


== Quick Ruling ==
 Case fits a20101016.1 and can be handled by Support directly.

 I temporarly dismiss this case back to Support.

Cologne, 2013-12-05

== Execution ==
 . 2013-12-05 (Support): executed the assurace revokation following the releaxed version of precedent case a20100210.2.
 
== Similiar Cases ==
|| [[Arbitrations/a20100210.2 |a20100210.2]] || Birthdate error (with assurance points) ||
|| [[Arbitrations/a20101016.1 |a20101016.1]] || Remove assurance ||

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 . CategoryArbitration
 . CategoryArbCaseOtherAssurerErrors