- Case Number: a20111013.1
- Status: closed
- Claimants: Jaime C
- Respondents: CAcert
Initial Case Manager: BernhardFröhlich
Case Manager: UlrichSchroeter
Arbitrator: BernhardFröhlich
- Date of arbitration start: 2011-10-14
- Date of ruling: 2011-10-14
- Case closed: 2011-11-07
- Complaint: Compromised Certificate. Laptop got stolen, no access to CAcert Account.
- Relief: TBD
Before: Arbitrator BernhardFröhlich (A), Respondent: CAcert (R), Claimant: Jaime C (C), Case: a20111013.1
History Log
2011-10-13 (issue.c.o) case s20111013.144
- 2011-10-13 (iCM): added to wiki, urgent request for CM / A
- 2011-10-14 C replies in private mail to iCM that he would accept hijacking his account and revoking all certificates as urgent action.
2011-10-14 (A): I'll pick up the case, UlrichSchroeter will be Case Manager
- 2011-10-14 (A): Intermediate Ruling given
- 2011-10-14 (A): Sent mail to suport asking to execute intermediate ruling.
- 2011-10-14 (A): Sent standard initial mail to C, asking how he likes to proceed.
- 2011-10-14 Support reports account is hijacked and all certificates are revoked.
- 2011-11-06 (A): Sent reminder to C to reply to initial mail and tell how he want's to proceed (password recovery or account deletion). Set deadline for answer to 2011-12-06, otherwise the account will be deleted.
- 2011-11-07 C replies, he wants to do Password recovery later.
- 2011-11-07 (A): Sent information to C that the case will be closed.
Original Dispute, Discovery (Private Part) (optional)
Link to Arbitration case a20111013.1 (Private Part), Access for (CM) + (A) only)
EOT Private Part
Discovery
- Possible options for C to continue include standard Password Recovery or a termination of the account.
- C choses Password Recovery
Ruling
Intermediate Ruling
As an urgent action support is authorized to hijack the account and revoke all certificates. The Claimant has accepted this in mail communication during initialisation phase.
Munich, 2011-10-14
No further action is necessary.
Execution
- 2011-10-14 Support reports account is hijacked and all certificates are revoked.
- 2011-11-07 (A): This case is closed now.
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