• Arbitrations
• a20110502.1

• Case Number: a20110502.1
• Status: running
• Claimants: Markus B
• Respondents: CAcert

• Case Manager: MartinGummi

• Arbitrator: UlrichSchroeter

• Date of arbitration start: 2011-05-04
• Date of ruling: 201Y-MM-DD
• Case closed: 201Y-MM-DD
• Complaint: Account Removal
• Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Markus B (C), Case: a20110502.1

History Log

• 2011-05-02 (issue.c.o) case [s20110502.72]
• 2011-05-04 (A): added to wiki, request for CM / A
• 2011-05-04 (A): I'll take care about this case as (A)
• 2011-05-04 (CM): I'll take care about this case as (CM)
• 2011-05-04 (A): sent init notification to (C) for confirmation, w/ deadline set to 2011-05-18
• 2011-05-04 (C): confirms delete account request, w/o CCA/DRP acceptance
• 2011-05-04 (A): request to (Support) for infos on Assurances Rcvd, Assurances Given of (C)'s account
• 2011-05-04 (Infrastructure t/l): irc chat 'email mask'
• 2011-05-05 (Support): [s20110504.161] 0 assurances rcvd, 0 assurances given
• 2011-05-06 (A): intermediate ruling
• 2011-05-06 (A): send intermediate ruling to (Support), (Arbitrators), with exec order to (Email-admins), (Infrastructure t/l)

• 2011-05-06 (A): Arbitrator of running case a20090510.3 notified

• 2011-05-06 (A): Arbitrator of running case a20110221.1 notified

• 2011-05-06 (A): Documentation Delete my Account for SE's procedure v3 updated

• 2011-05-06 (Email-admin): email address mask has been updated to /^(arbitration_)?[a-zA-Z][0-9]{8}(\.[0-9]+){0,2}@cacert\.org$/
• 2011-05-06 (A): to (Email-admin): please correct email address mask as ruled
• 2011-05-07 (Infrastructure t/l): some hints, comments
• 2011-05-07 (Email-admin): I am in full accord with (Infrastructure t/l) here.
• 2011-05-07 (A): sending "the long deliberations"
• 2011-05-07 (Email-admin): still I am refusing to have this ruling ...
• 2011-05-08 (Infrastructure t/l): statement (#2) to "long deliberations"
• 2011-05-10 (A): answers to statements (#2) to (Infrastructure t/l)
• 2014-05-11 (CM): asks A about progress in this case

Original Dispute, Discovery (Private Part)

• Link to Arbitration case a20110502.1 (Private Part)

EOT Private Part

Discovery

• [s20110504.161] 0 assurances rcvd, 0 assurances given

• New email address mask proposal to use in Delete Account Procedure for Support-Engineers has now been discussed within Arbitration Group between several Arbitrators (topic araised based on arbitration case a20090510.3), Software-Assessment Project team, Infrastructure t/l

Intermediate Ruling

Part I

• New email address mask proposal aYYYYMMDD.###.### to use in Delete Account Procedure for Support-Engineers has now been discussed within Arbitration Group between several Arbitrators (topic araised based on arbitration case a20090510.3), Software-Assessment Project team in last Software-Assessment Project Team meeting 2011-05-03 and Infrastructure t/l on behalf of email admins.

• It has been shown, that the proposed email address mask solves problems in arbitration cases, where several email addresses needs to be deleted in one arbitration case and current email address mask arbitration_aYYYYMMDD.#@c.o conflicts starting the 2nd email address to delete.
• The proposed email address mask should also be used by default, that
  1. the default procedure can be simplyfied
  2. the email address mask for email catchup can be simplyfied
  3. arbitration ruling can be simplified to use the default procedure
• The email address mask is used once at the moment the new email address will be added by a Support-Engineer, to receive the email account confirmation that is catched up by the given email address mask on the MTA to send these emails to the Support inbox
• The proposed new email address mask should also reflect other email address creation purposes thru arbitration orders (eg administrative account deletion, where the user does not respond on sending in CAP forms) to signal the assurance can no longer be verified by a CAP form by replacing the a-number with another char eg D like in dYYYYMMDD.#.#@..
• So I hereby set this proposed email address mask for Delete Account Procedure for Support-Engineers active, to be referenced first to Delete Account Procedure for Support-Engineers v3 to the form: xYYYYMMDD.###.###@c.o
• Email Admins or Infrastructure t/l should update the email address mask used in the email catchup filter.
• Email Admins or Infrastructure t/l should report to Arbitrator that the email address mask was updated
• Arbitrator to update the Delete Account Procedure for Support-Engineers documentation
• Support Engineers should execute Intermediate Ruling exec step with Part II of this intermediate ruling

• Arbitrator should inform Arbitrator of running case a20090510.3 about this ruling

• Arbitrator should inform Arbitrator of running case a20110221.1 about this ruling

Part II

1. I hereby order, that Support should hijack the users account
2. Please make a snapshot printout (to pdf) of the complete users account
3. Report to (A) if certs exists on user account: client certs, server certs, GPG/PGP keys

4. Execute the Delete my Account for SE's procedure v3, especialy

   1. replace email address with new email address mask a20110502.1.1@c.o

   2. revoke all certificates and report to arbitrator the latest expire date if any
   3. anonymize all user identifiable data on the account
5. the last action, to delete the account

Frankfurt/Main, 2011-05-06

Discovery II

Ruling

Execution

Similiar Cases

see also: Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request

• CategoryArbitration

• CategoryArbCaseAccountDelNonAssurer

• CategoryArbCaseEmailDispute

• CategoryArbCaseSystemTasks