• Case Number: a20110128.1
• Status: closed
• Claimants: Christopher M
• Respondents: CAcert

• Case Manager: LambertHofstra

• Arbitrator: UlrichSchroeter

• Date of arbitration start: 2011-01-29
• Date of ruling: 2011-02-07
• Case closed: 2011-02-07
• Complaint: Delete Account
• Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Christopher M (C), Case: a20110128.1

History Log

• 2011-01-28 (issue.c.o) case [s20110128.23]
• 2011-01-28 (A): added to wiki, request for CM / A
• 2011-01-28 (CM): I'll take care about this case as (CM)
• 2011-01-28 (A): I'll take care about this case as (A)
• 2011-01-28 (A): sent init notification to (C) with deadline set to 2011-02-12
• 2011-01-29 (C): yes, I accept the Arbitration and confirm herewith my delete-request
• 2011-01-29 (A): intermediate ruling and exec req to (Support) w/ exec report req
• 2011-02-07 (Support): [s20110129.40], exec report, There also were no certificates associated with the account.

Discovery

• (Support): No points issued on this account => 0 Assurance rcvd, 0 Assurances given

• CCA termination date cannot be set, before information from (Support) is received that user had certs issued or not
• So therefor the Delete my Account for SE's procedure can be executed including revoke existing certs, but addtl. reporting to (A) if certs did exist so the CCA termination date can be calculated in the final ruling

Intermediate Ruling

1. I hereby order, that Support should hijack the users account
2. Please make a snapshot printout (to pdf) of the complete users account
3. Report to (A) if certs exists on user account: client certs, server certs, GPG/PGP keys

4. Execute the Delete my Account for SE's procedure, especialy

   1. revoke all certificates
   2. anonymize all user identifiable data on the account
5. the last action, to delete the account

Frankfurt/Main, 2011-01-29

Discovery II

• 0 Client Certs, 0 Server Certs issued

Ruling

• The ruling follows Delete my Account procedure for Arbitrators and the exec steps to the similiar case a20110120.2

• The users account should be anonymized and deleted as requested by the Claimant.
  • Support has executed the "Delete my Account" procedure steps thru intermediate ruling execution

• CCA termination calculation (as per Arbitration Case - Delete Account Request - Proposal Procedure for Arbitrators - Step 8 calculation procedure:

  • Discovery result was, that user had No Certs issued, No Assurances given. So therefor I set the CCA termination date to the ruling date. That is: 2011-02-07

Frankfurt/Main, 2011-02-07

Execution

• 2011-02-07 (A): ruling and exec report to (C), (CM). Case closed.

Similiar Cases

see also: Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request

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• CategoryArbitration

• CategoryArbCaseAccountDelNonAssurer