• Arbitrations
• a20100519.2

• Case Number: a20100519.2
• Status: closed
• Claimants: Marlies R
• Respondents: CAcert

• Case Manager: SebastianKueppers

• Arbitrator: BernhardFröhlich

• Date of arbitration start: 2011-01-16
• Date of ruling: 2011-08-27
• Case closed: 2011-08-27
• Complaint: Account Removal
• Relief: TBD

Before: Arbitrator BernhardFröhlich (A), Respondent: CAcert (R), Claimant: Marlies R (C), Case: a20100519.2

History Log

• 2010-05-19 (issue.c.o) case s20100519.111

• 2010-06-15 (UlrichSchroeter): added to wiki, request for CM / A

• 2011-01-16 BernhardFröhlich: I will take this case as Arbitrator, SebastianKueppers will be Case Manager

• 2011-01-18 (A): Sent initial mail, aked for confirmation of request.
• 2011-08-26 (A): No response received by Claimant, taking no complaint as confirmation to go on.
• 2011-08-26 (A): Sent mail to Support to provide information
• 2011-08-27 Support replies: No Assurance Points received, no certificates issued

Discovery

• No Assurance Points received
• No certificates created

Ruling

The user has not created any certificates for his account and has not received any Assurance Points. In accordance to the standard procedure I rule that the account shall be anonymized using DeleteAccountProcSEv3 and the CCA of the Claimant is terminated immediately.

Execution

• 2011-08-27 Support reports that the account has been anonymized.
• 2011-08-27 (A): Notifying the Claimant of the ruling
• 2011-08-27 (A): The case is closed now.

Similiar Cases

see also: Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request

• CategoryArbitration

• CategoryArbCaseAccountDelNonAssurer