- Case Number: a20100331.1
- Status: closed
- Claimants: Tobias K
- Respondents: CAcert
Case Manager: AlexanderPrinsier
Arbitrator: UlrichSchroeter
- Date of arbitration start: 2010-11-03
- Date of ruling: 2010-12-10
- Case closed: 2010-12-23
Complaint: please delete the account with <email> as login
- Relief: TBD
Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: Tobias K (C), Case: a20100331.1
History Log
- 2010-03-31 (issue.c.o) case [s20100331.110]
2010-04-06 (UlrichSchroeter): added to wiki, request for CM / A
- 2010-11-03 (CM): I'll take care about this case
- 2010-11-03 (A): I'll take care about this case
- 2010-11-03 (A): sent Init notification to (C) with deadline for response of 14 days
- 2010-11-26 (A): deadline passed w/o response, CCA/DRP acceptance doesn't exist
2010-11-26 (A): order to Support to hijack account to gather informations about Certs and Assurances following Delete Account procedure for Arbitrators
- 2010-12-09 (Support): [s20101126.43] sends info on req
Discovery
- 2010-11-26 (A): deadline passed w/o response, CCA/DRP acceptance doesn't exist
- 2010-12-09 (Support): info
- Assurances Rcvd/Given: none
- Certs: None
Ruling
- (C) requested "Delete my Account", didn't respond on confirmation request with deadline set, so confirmation of "Delete my Account" has been assumed by passed deadline after confirmation request.
- On checking users account, it has been discovered that there no assurances were given and no certs have been issued.
- Probably there exists no CCA acceptance
So therefor I hereby follow step 6 of Delete Account procedure for Arbitrators
- (C)'s account should be deleted as requested by the user.
- Support should print out the current state of users account to pdf and send to (A)
- Support should follow the Delete Account procedure, especialy
- Account data have to be annonymized in full.
- CCA termination date calculation (A): none
- calculated CCA termination date (A): none
- CCA termination date calculation (B): none
- CCA termination ruling date (C): date of dispute filing
- CCA termation date calculated: 2010-03-31
Frankfurt/Main, 2010-12-10
Execution
- 2010-12-10 (A): Ruling and Exec request sent to (Support)
2010-12-22 (Support): [s20101210.3] Exec report: The account has been anonymized, locked & deleted.
- 2010-12-23 (A): Ruling and Exec report sent to (C). Case closed.
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see also: Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request