* Case Number: a20100215.2
  * Status: closed
  * Claimants: ZG
  * Respondents: CAcert
  * Case Manager: AlexanderPrinsier
  * Arbitrator: UlrichSchroeter
  * Date of arbitration start: 2010-11-03
  * Date of ruling: 2010-11-10
  * Case closed: 2010-11-22
  * Complaint: Delete Account Request

  * Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: CAcert (R), Claimant: ZG (C), Case: a20100215.2


== History Log ==
 . 2010-02-15 (issus.c.o) case [s20100215.152]
 . 2010-02-16 (UlrichSchroeter): added to wiki, request for CM / A
 . 2010-11-03 (CM): I'll take care about this case
 . 2010-11-03 (A): I'll take care about this case
 . 2010-11-03 (A): sent Init notification to (C) with deadline for response of 14 days 
 . 2010-11-07 (C): confirms delete account request
 . 2010-11-08 (A): identified that (C) has two accounts and requests deletion of account #2, so this is a regular email dispute. Requesting from (C)'s account #2 email address CCA acceptance and confirmation of delete account request
 . 2010-11-09 (C): accepts CCA/DRP under this arbitration and confirms deletion of account #2 for transfer of email address onto account #1

== Discovery ==
 * User has 2 accounts with 2 different email addresses
 * User wants account #2 deleted to transfer email address of account #2 onto account #1, so this case is not a regular "delete account request". Its an email dispute case.
 * 2010-11-08 CCA agreement has not realy been established
 * 2010-11-09 CCA agreement has been established

== Ruling ==
 * This case moved from a "delete my account" request to "accounts cleanup"
 * User confirmed, that both accounts are under his control
 * User accepted CCA / DRP under this dispute filing and still continues to be a community member with his account #1 so there is no CCA termination in this case to handle
 * Support should execute the "delete my account" procedure on (C)'s account #2 to free the email address, so the user can add the email address from account #2 onto his account #1 by hijacking the account according to procedure [[Arbitrations/Training/Lesson20#Actions_for_a_Support_Engineer_(for_the_ruling)|Delete Account Procedure for SE]] and [[Support/SE/Manual#About_Deleting_and_Deactivating_Accounts|SE Manual - Delete and Deactivate Accounts]]
  * a new password should be set (and later forgotten)
  * the account to hijack
  * A snapshot of the account information shall be taken and printed to pdf including all account informations, certs informations and so on, sending to arbitrator
  * the secret answers to fill with junk
  * Givenname, Middlename, Lastname and Suffix to be filled with the arbitration number ''a20100215.2''
  * DoB to set to 1900-01-01 or 1970-01-01 
  * all flags to reset
  * all certificates to revoke
  * all domains to delete
  * all email addresses deleted (except the primary email address) 
  * add email address arbitration_a20100215.2@c.o
  * switch to primary email address arbitration_a20100215.2@c.o
  * remove previous primary email address
  * logoff from account
  * The last action shall be to lock the account

Frankfurt/Main, 2010-11-10

== Execution ==
 * 2010-11-10 (A): sent ruling to (C), (Support), (CM)
 * 2010-11-10 (A): exec req sent to (Support)
 * 2010-11-10 (Support): sends [s20101110.7] Execution Request report
 * 2010-11-11 (A): sends (C) exec report info with request to confirm that problem is now solved.
 * 2010-11-19 (A): sending (C) a reminder confirmation request that problem is now solved.
 * 2010-11-20 (C): problem is now solved
 * 2010-11-22 (A): case closed.

== Similiar Cases ==
|| [[Arbitrations/a20080702.1|a20080702.1]] || [[Arbitrations/a20080702.1|User requests to delete account with Assurance Points]] ||
|| [[Arbitrations/a20090618.3|a20090618.3]] || [[Arbitrations/a20090618.3|Assurer requests to delete account]] ||
|| [[Arbitrations/a20090618.5|a20090618.5]] || [[Arbitrations/a20090618.5|User requests to delete account with no Assurance Points]] ||
|| [[Arbitrations/a20090826.1|a20090826.1]] || [[Arbitrations/a20090826.1|User wants account deleted, no Assurance Points, no certificates]] ||
|| [[Arbitrations/a20090926.1|a20090926.1]] || [[Arbitrations/a20090926.1|User wants account deleted, no Assurance Points, no certificates]] ||

see also: [[Arbitrations/Training/Lesson20|Arbitrations Training Lesson 20 - Arbitration Case - Delete Account Request]]

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 . CategoryArbitration
 . CategoryArbCaseAccountCleanup
 . CategoryArbCaseEmailDispute