* Case Number: a20100212.1
  * Status: running
  * Claimants: Dominik G
  * Respondents: Hans W
  * Initial Case Manager: UlrichSchroeter
  * Case Manager: AlexanderPrinsier
  * Arbitrator: UlrichSchroeter
  * Date of arbitration start: 2011-02-24
  * Date of ruling: 200Y-MM-DD
  * Case closed: 200Y-MM-DD
  * Complaint: Assurance not AP conform

  * Relief: TBD

Before: Arbitrator UlrichSchroeter (A), Respondent: Hans W (R), Claimant: Dominik G (C), Case: a20100212.1


== History Log ==
 . 2010-02-12 (issus.c.o) case [s20100212.143]
 . 2010-02-12 (iCM): added to wiki, request for CM / A
 . 2010-02-12 (C): accepts CCA / DRP in his original dispute filing mail
 . 2011-02-24 (A): I'll take care about this case as (A)
 . 2011-02-24 (CM): appointed by (A)
 . 2011-02-24 (A): sending init mailing with request for PoV to (C), (R)
 . 2011-02-24 (A): CCA/DRP acceptance from (C) + (R) confirmed within case [[Arbitrations/a20091124.2|a20091124.2]] and thru dispute filing
 . 2011-03-07 (A): re-sending init mailing with request for PoV to (R) {+}
 . 2011-03-07 (A): re-sending init mailing with request for PoV to (C) {+}
 . 2011-03-08 (R): confirmation of acceptance cosidering CCA & CRP, sends his PoV, question to (A)
 . 2011-03-08 (A): sending explanations to (R) and 2 request (CAP, email) {+}
 . 2011-03-08 (A): request for notification email (C) rcvd after asssurance by (R) from system {+}
 . 2011-03-08 (A): request to (Support): for details over assurance given (R) to (C): on a.) (C)'s account Assurance Rcvd, b.) on (R)'s account Assurance Given {+}
 . 2011-03-08 (Support): [s20110308.36] sends requested infos
 . 2011-03-08 (C): I do not have an e-mail related to that.
 . 2011-03-09 (R): forwarded system notification email
 . 2011-03-09 (R): forwarded CAP form scan, added statement
 . 2011-03-09 (A): gathered evidences regarding subject to the dispute filing with request to (C) for bringing further evidences or giving a statement
 . 2011-03-10 (C): sends further infos and evidences
 . 2011-03-10 (A): two answers to two open questions/topics to (C)
 . 2011-03-11 (A): questions set #1 to (R)
 . 2011-03-12 (R): response to questions set #1
 . 2011-03-12 (A): questions set #2 to (R)
 . 2011-03-12 (R): response to questions set #2
 . 2011-03-12 (A): questions set #3 to (R)
 . 2011-03-12 (R): response to questions set #3
 . 2011-03-13 (A): Analyze of sent-in CAP form, info to (CM)
 . 2011-03-13 (A): notification to (R)
 . 2011-03-13 (A): forwarding CAP form scan of (R)'s CAP form over (C), to (C) with questions
 . 2011-03-13 (C): answered questions regarding CAP
 . 2011-03-14 (A): sql query and log investigations sent to (Critical Admins)
 . 2011-03-14 (A): questions set #2 to (C)
 . 2011-03-14 (C): response to questions set #2
 . 2011-03-14 (Critical Admin): exec report

== Original Dispute, Discovery (Private Part) ==

 * Link to Arbitration case [[Arbitrations/priv/a20100212.1|a20100212.1 (Private Part)]]

<<Include(Arbitrations/priv/a20100212.1)>>  

==== EOT Private Part ====

== Discovery ==
 * Account cleanups of (R)'s account handled under [[Arbitrations/a20091124.2|a20091124.2]] (move of email addresses from primary to secondary possible)
 * Logging capabilities on critical system -> how does this effect Arbitration ?
  {{{
In compliance with the CAcert Security Manual also implies that Critical team are essentially unable to answer questions for events that occurred more than one year ago, and Crtical team MAY not be able to answer questions for events that occurred more than 6 months ago.
}}}
 * users switch of Primary email is recorded onto the table users, but w/o when date/time. Only evidence gathering is thru mysql log update query. If the log is no longer available, as of SP/SM definitions (max 6-12 months), there is no chance to discover the date/time a user sets his primary email address.
 * As this is an essential question in this arbitration case, the date/time (C) sets the email address in question to Primary email in his account, this info is lost forever

== Ruling ==

== Execution ==

== Similiar Cases ==
|| [[Arbitrations/a20091124.2|a20091124.2]] || [[Arbitrations/a20091124.2|User has shortened form of name in account (II) + (III), Removal of surplus account (cleanup)]] ||

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 . CategoryArbitration
 . CategoryArbCaseOtherAssurerErrors