= Arbitration / Training =
The Training Course for Case Managers and Arbitrators

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== Lesson 31 -  Arbitration - Discovery ==

 * The Arbitration Process flow can be split in 5 - 6 steps:
  1. Pickup - Accept as Arbitration or Dismiss
  1. Search for Case Manager / Arbitrator, Init mailing
  1. Investigation process / Discovery
   * Intermediate Rulings
  1. Ruling
  1. Execution


=== Investigation, Discovery ===

 * The Discovery Process is the time, the Arbitrator have to collect all the infos that are needed to come to a ruling

 * In the Discovery Process, facts will be collected

 * Typically all related policies needs to be reviewed, that relates to this special Arbitration case

 * On Support cases, requests to Support, to Assurers needs to be sent, evidence needs to be collected

 * For "Delete my Account" requests, the list of Assurances received and given needs to be requested from Support and be reviewed to keep the Reliance framework intact. I.e.: if Assurances were made, how to handle the CAP forms the Assurer has ?

 * On name change requests: did the Assurances happens before AP comes in effect?

 * On name change requests: how did the name change affects Client Certs?

 * Was the case a bad-cunning deception?

 * In the Ruling, you need
   2. The Facts,
   3. The logic of the rules and law

 * On conflicting Rules, you have to list the conflicting rules

 * If you have no facts, you have to collect them from different sources
  * i.e. System tasks or Software related, ask Critical System Team, Software-Asssessment Team, Developers Group
  * History: search the Wiki, Mailing lists, ask former Board Members, former Team members
  * Don't use only one source, contact several sources of information

 * Software and System related tasks sometimes needs Expert discussions
  * so therefore use a [[Arbitrations/Training/Lesson33|Discussion]] section

=== Questions ===

 * A user requests name change after marriage. Which information do you need to discover ?

 * You are working on a mailing list dispute file. How you can contact about mailing lists ?


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